Jazz received more telecom complaints than any other operator in Pakistan in September 2026, according to PTA data reported on 30 October 2026. PTA received 7,400 telecom-sector complaints during the month and resolved 7,071 of them — a resolution rate of 95.55%.
Complaints by Operator
Jazz led the list by a wide margin, followed by Telenor, Zong, and Ufone:
| Operator | Complaints in September 2026 |
|---|---|
| Jazz | 3,005 |
| Telenor | 1,325 |
| Zong | 1,309 |
| Ufone | 985 |
The four operators together account for 6,624 complaints. The remaining complaints in PTA’s 7,400 total fall under other complainants and categories, so the four operator figures should not be added up as if they were the whole total.
Why Jazz Leads — And Why Size Matters
Jazz is Pakistan’s largest mobile operator by subscribers, so it is not surprising that it also generates the largest number of complaints in absolute terms. A bigger customer base naturally produces more complaints, even if the complaint rate per customer is similar to smaller operators. The raw complaint count alone does not prove that Jazz’s service is worse than its rivals — that would need a per-subscriber comparison, which PTA’s reported figures do not provide.
What the figures do show is where customers are raising issues, and at what scale. With 3,005 complaints, Jazz accounted for more than double the complaints of the next operator, Telenor, at 1,325. Zong was close behind Telenor at 1,309, while Ufone recorded the fewest among the four at 985.
A High Resolution Rate
The more encouraging figure in the data is the resolution rate. PTA resolved 7,071 of the 7,400 complaints received in September 2026 — 95.55%. That suggests most complaints that reach PTA do get closed, even if the underlying service issues that caused them may take longer to fix at the operator level.
What This Means for Users
If you have a complaint with your operator, the data shows that escalating it to PTA is not a dead end — the vast majority of complaints are resolved. Users should first raise the issue with their operator, keep the complaint reference number, and then approach PTA if the operator does not resolve it in a reasonable time.
Jazz Telecom Complaints FAQs
Which operator received the most PTA complaints in September 2026?
Jazz, with 3,005 complaints, ahead of Telenor (1,325), Zong (1,309), and Ufone (985).
How many telecom complaints did PTA receive in September 2026?
PTA received 7,400 telecom-sector complaints and resolved 7,071 of them, a resolution rate of 95.55%.
Does the highest complaint count mean Jazz has the worst service?
Not necessarily. Jazz is the largest operator by subscribers, so it naturally generates more complaints in absolute terms. A fair comparison would need complaints per subscriber, which these figures do not provide.
Do the four operators’ complaints add up to 7,400?
No. They total 6,624. The rest of PTA’s 7,400 total comes from other complainants and categories.
Conclusion
Jazz topped PTA’s September 2026 complaint list with 3,005 complaints, well ahead of its rivals — but as the largest operator, that lead needs context. The clearer story in the data is PTA’s 95.55% resolution rate, which shows that complaints raised with the regulator do, in most cases, get closed.
